When people ask what types of managed IT services exist, they usually mean “what does the firm actually run?” At EC that is five practices. There is no sixth.
Managed IT is operations: help desk, 24/7 emergency IT support, Microsoft 365, hybrid work, backup and disaster recovery, cloud migration, infrastructure, and IT consulting.
Managed AI is process work, then automations and systems. Microsoft Copilot is one offer. The AI readiness assessment is a written conversation.
Managed Security is cybersecurity as a practice: CyberSecure Canada, endpoint, identity, email, awareness, SOC / MDR. Ransomware, phishing, and MFA sit here.
Managed Integration is the join: mergers and acquisitions IT, systems integration, Power Platform. If a package can do it off-the-shelf, it stays here.
Managed Engineering is custom work when a package will not do: Microsoft .NET, APIs, systems integrations. Enterprise software development is this practice’s body of work.
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