Results · Case study
Disaster restoration and reconstruction
More than fifteen years of IT, security, cloud, and engineering, from about 350 users in ten offices to more than 2,000 users across 48 locations.
The client
The leading disaster restoration and reconstruction company in Canada.
The operator had an internal IT team for day-to-day support, but not the strategic consulting, project management, and implementation depth needed for the growth it intended. When the partnership began, about 350 users sat across ten offices, all on on-premises servers.
Challenge
What was in the way.
- Day-to-day support was in-house; strategy, road-mapping, and large implementations were not.
- On-premises servers had to support a company that meant to add locations at speed.
- Cybersecurity posture needed a managed detection and response layer on top of local tools.
- Growth required cloud, networking, cost control, and a software platform that could scale with the work.
What we did
The work, in the same order we tell both studies.
Cybersecurity
In 2016, managed detection and response (MDR) and endpoint detection and response (EDR), plus automated patch management and centralized management of corporately owned endpoints.
Cloud migration
In 2017, a complete Microsoft Azure design: 70 production servers, business applications, and data warehousing, with site recovery, a second fail-over data centre, and Azure media services for video streaming.
Disaster recovery
A rebuilt recovery plan with a recovery-time objective of four hours in the event of a total loss.
Cloud cost management
A monthly analysis and optimization program so Azure spend is reviewed and adjusted as the estate changes.
Azure Virtual Desktops
Windows Virtual Desktops for part of the workforce, keeping data centralized in the cloud environment.
Networking
Consultation, design, architecture, and implementation of Cisco networking upgrades so offices stay fast and reliable into Azure.
Software engineering
A web-based project-management platform that hosts every project the operator manages (more than 300,000 to date), designed and engineered by EC, then scaled in the cloud with DevSecOps, infrastructure, and networking in the same firm.
What changed
Facts from the study. Nothing added.
- The estate grew from about 350 users in ten offices to more than 2,000 users across 48 locations.
- Cybersecurity, Azure, networking, and a line-of-business platform sit with the same B.C. MSP that still consults alongside the internal IT team.
- The partnership has run more than fifteen years.
Related: Cloud and Azure · Managed Security · Managed Engineering
Questions
Who is the client?
The leading disaster restoration and reconstruction company in Canada. The legal name is withheld on this page.
Did EC replace the internal IT team?
No. The operator kept day-to-day support in-house. EC provided strategic consulting, project management, implementation, security, cloud, networking, and engineering.
Is the four-hour recovery time a published SLA for every client?
No. It is the recovery-time objective designed for this operator’s Azure disaster-recovery plan.
Next step
If this sounds like your shop, talk to us.
Call (604) 888-7904 or book an assessment. Office hours are Monday–Friday 8:30 a.m.–5:00 p.m.; Saturday–Sunday closed.