IT support
24/7 technical support, remote fixes, and loaner hardware, so a failed device is a swap.
Who it is for
When the queue cannot wait until Monday.
Companies that cannot wait for a next-business-day ticket queue: offices, field teams, and operators who need someone on the line, including outside Monday–Friday 8:30 a.m.–5:00 p.m.
What is included
- 24/7 technical support
- Help desk
- Remote support first, on-site when the issue needs it
- Loaner servers, routers, and networking equipment
Features and benefits
How this part of the practice runs.
24/7 technical support
Issues can be raised around the clock so downtime is not parked until the next morning.
Help desk
Prompt response so staff are not stuck on a broken login, printer, or line-of-business app.
Remote support
Many fixes happen without travel, which is faster and avoids a truck roll for minor problems.
Loaner equipment
Servers, routers, and networking gear on hand so hardware failure is a swap.
Proof
24/7 support, help desk, remote support, and loaner hardware are published EC support features.
Related: Managed IT · Hybrid work · Incident response · Book an assessment
Questions
Is support only during office hours?
Office hours are Monday–Friday 8:30 a.m.–5:00 p.m. 24/7 technical support is part of the offer for issues that cannot wait.
Do you always send a technician on site?
Remote support is used first when it will fix the issue. On-site and loaner equipment are used when the hardware or the site requires it.
How do I reach support?
Existing clients use the Support page or the contact path they were given. New buyers start with an assessment on Contact.
Next step
Talk about IT support for your shop.
Call (604) 888-7904 or send an assessment request. Office hours are Monday–Friday 8:30 a.m.–5:00 p.m.; Saturday–Sunday closed.