Incident response
Containment, people who report the phish, and a restore path.
Who it is for
When the next step has to already exist.
Leadership that does not want to invent a response during ransomware, a leaked password, or a mailbox takeover.
What is included
- 24/7 technical support for emergencies such as security breaches
- SentinelOne isolation on compromised devices
- KnowBe4 so staff can report a phish
- Restore from backup under Managed IT
Features and benefits
How this part of the practice runs.
Emergency support
24/7 technical support includes immediate assistance during emergencies such as security breaches or system failures.
Containment on the endpoint
SentinelOne can isolate compromised devices and contain threats so they do not spread while the rest of the response runs.
People who report it
KnowBe4 training and simulated phishing so staff can spot suspicious mail and report it instead of clicking through.
Restore from backup
If files are encrypted, a clean copy can be restored from backup instead of paying the attacker. That work lives with Managed IT.
Proof
24/7 emergency support, SentinelOne remediation, KnowBe4, CyberSecure Canada incident-response readiness, and backup/DR are published features.
Related: Managed Security · SOC / MDR · Backup and disaster recovery · IT support · Book an assessment
Questions
Is incident response only for existing clients?
The practice is built for managed clients. New buyers start with an assessment.
Does training really matter in an incident?
Yes. KnowBe4 is on the stack so people recognize phishing and report it. Many incidents start as mail.
Where do backups sit?
Under Managed IT: Backup and disaster recovery. Security incidents still pull this practice in.
Next step
Talk about incident response before you need it.
Call (604) 888-7904 or send an assessment request. Office hours are Monday–Friday 8:30 a.m.–5:00 p.m.; Saturday–Sunday closed.